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The Waverly Center's Response to COVID-19

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In response to the ongoing global pandemic caused by the COVID-19 virus, the Waverly Center is continuing to accept new clients, but will be offering telehealth services only for the foreseeable future. The Waverly Center uses a HIPAA-compliant, secure platform that can easily be accessed from a mobile phone, tablet, or computer. See below for a list of frequently asked questions about telehealth services.

Frequently Asked Questions About Telehealth Services

What are telehealth services?

Telehealth services rely on a live video and audio connection so that both the therapist and client can easily communicate across geographic distance. 


Will I need to download an app in order to participate in telehealth services at the Waverly Center?

No. All you need is a mobile phone, table, or computer, along with either an external or internal microphone and camera, and a broadband Internet connection with a speed of at least 10 MBPS.

Can I participate in telehealth services with the Waverly Center if I live outside of the state of Maryland?

The Waverly Center will provide telehealth services to individual adults over the age of 18 who are physically located in either Maryland or the District of Columbia during their scheduled telehealth appointment. If you reside outside of these two jurisdictions, you will need to confirm that your therapist can meet with you using telehealth at the time that you schedule your appointment.

What can I do to ensure that I get the most out of my telehealth session?

  • Make sure that you participate in the session in a space that offers you privacy, and that no one else is present during the session so that the information your share with your therapist remains confidential.

  • Your space should be well-lit, and you should make sure that there is no light source behind you, so that your therapist can clearly see you throughout the session.

  • Silence any electronic devices, and try to minimize noise from other sources (such as doorbells)  in your meeting space so that it is easy to hear what is being said during the session.

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